Shipping Not Working Properly

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If you are experiencing wrong or no shipping calculations within Wazala, it may be due to your payment gateway configurations, so please double check your settings as follows:

  1. Sign into you Wazala account
  2. Go to Manager > Shipping and make sure your shipping calculations are set up correctly.
  3. Go to Manager > Products and within each product, make sure you have correct shipping fees for those products.
  4. Go to Manager > Payment and within each of your configured payment gateways, click on Advanced Settings. Make sure you are not allowing your payment gateway to over ride shipping. 

 Then

  1. Sign into your payment gateway like "PayPal" and make sure you do not have shipping calculations set up there.
  2. It is best if you delete any shipping calculations you may have in your payment gateway account completely.
  3. In PayPal please make sure to also set the option "Use the shipping fee in the transaction instead of my calculator's settings:" to "Yes"

Your shipping charges should now be applied from Wazala's product configuration. 

 

If you are having PayPal override the shipping calculations with their own calculations, make sure of the following:

  1. Sign into you Wazala account
  2. Go to Manager > Shipping and make sure your shipping calculations are set up as close as possible as you wish them to be.
  3. Go to Manager > Products and within each product, make sure you have placed estimate shipping cost for those products.
  4. Go to Manager > Payment and within each of your configured payment gateways, click on Advanced Settings. Make sure you are allowing your payment gateway to over ride shipping. 
  5. Then sign into your PayPal account and make sure you do have shipping calculations set up correctly and set the option "Use the shipping fee in the transaction instead of my calculator's settings:" to "No"

Your shipping charges should now be applied from your payment gateway.

Still having issues? Email [email protected] so we can help.

 

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